Help center

Frequently asked questions

Quick answers about products, shipping, and support.

Ordering and delivery

How long does shipping take?

Most orders are processed within 24 to 48 hours and delivered in 3 to 7 business days depending on your location.

How do I track my order?

Once dispatched, you receive a tracking link by email. You can monitor shipment progress on the courier website.

Do you ship across India?

Yes, CrownMate ships pan-India through courier partners based on serviceability.

Products and usage

Can I use more than one CrownMate device?

Yes. Many customers combine devices in a weekly routine. Start with one, then add others based on your goal.

How soon will I see results?

Outcomes vary by person and consistency. Most improvements are seen with regular use over multiple weeks.

Are these devices for men and women?

Yes. Devices are designed for adult users and can be used by both men and women.

Policy and support

Can I cancel my order?

Cancellation is possible before dispatch and within the policy window. Please contact support quickly with your order ID.

What if I receive a damaged item?

Report it within 48 hours of delivery with photos. The support team will review and guide next steps.

How do I reach support?

Email support@crownmate.in or message on WhatsApp during support hours (Mon–Sat, 10 AM to 6 PM IST).

Still need help?

Share your question and our support team will guide you.

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