Sales Policy

No Return or Exchange Policy

All purchases made on crownmate.in are final. We do not offer returns, refunds, or exchanges under any circumstances once the order has been confirmed and dispatched. We encourage all customers to review the product details, specifications, and descriptions carefully before placing an order.

Damaged or Incorrect Product

In the rare event that you receive a product that is physically damaged during transit or an incorrect item has been delivered, please contact our support team at support@crownmate.in within 48 hours of delivery. Your email must include:

• Your order number
• A clear photo of the damaged or incorrect item
• A photo of the original packaging

We will review your case and, at our sole discretion, arrange a replacement for verified damage or incorrect delivery. No cash refunds will be issued.

Order Cancellation

Orders can only be cancelled within 12 hours of being placed, provided they have not yet been dispatched. To request a cancellation, email us immediately at support@crownmate.in with your order number. Once an order is dispatched, it cannot be cancelled.