Privacy Policy

At CrownMate, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit crownmate.in or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

• Personal Information: Your name, email address, phone number, and shipping or billing address when you place an order or contact us.
• Payment Information: Payment details are processed securely through our payment gateway (Razorpay). We do not store your card details on our servers.
• Device and Usage Data: IP address, browser type, pages visited, time spent on the site, and referring URLs collected automatically when you browse our website.
• Communication Data: Any messages, queries, or feedback you send us via email or contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you about your order status, updates, or support queries.
• To send promotional emails or offers (only with your consent; you can opt out at any time).
• To improve our website, products, and customer experience.
• To comply with legal obligations under applicable Indian laws.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers who assist us in running our business, including:

• Payment Processors: Razorpay, to securely handle transactions.
• Shipping Partners: Courier companies such as BlueDart, Delhivery, or Ecom Express to deliver your orders.
• Analytics Tools: Services that help us understand how visitors use our website (anonymised data only).

All third parties we work with are required to handle your data securely and only for the purpose specified.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies through your browser settings, though this may affect some features of the website.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All transactions on crownmate.in are encrypted using SSL technology. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for a minimum of 3 years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at privacy@crownmate.in.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

9. Children's Privacy

Our products and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: